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Help Center
FAQs
FAQs
Partners
Payment & Billing
Account Management
General
Subscriptions & Plans
Security & Privacy
Product Features
Compliance & Legal
Contact Us
PPC Knowledge
Troubleshooting
Articles
How To
Learn More
Helpful Hints
Food for Thought
Glossary
FAQs
Got questions? We've got the answers.
Partners
When will I receive my referral credit?
How many people can I refer to Simpliworks and still get rewarded?
What is the customer referral program?
How does the Simpliworks customer referral program work?
Why become a Simpliworks Partner?
How will Simpliworks know if I referred a new user?
How do I navigate my Partner Portal?
What benefit will I receive from referring users to Simpliworks?
Is there additional information I can share with those in my network who want to know more?
How and when will I be paid? (Partner specific)
How do I refer a friend?
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Payment & Billing
How do I change or update my payment?
Do you have a 30 day money back guarantee?
Do I need to enter my credit card information to sign up?
What kinds of payment do you accept?
What is your refund policy?
How do I track my sales and refunds?
What is your return policy?
What is Simpliworks refund policy for my listing?
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Account Management
What happens if I disconnect my user permissions on seller central?
How do I cancel or delete my account?
Will my staff need separate accounts?
How do I update my profile photo?
How do I merge my accounts?
How do I change my username?
How do I change my email address?
How do I change my password?
How do I update my company's billing/payment options?
How do I manage my email preferences and/or unsubscribe?
Can I invite other users to access my Simpliworks account?
Do I need to manage my advertising campaigns at all?
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General
What can your product do to improve my listing?
How can I change product/campaign names?
Can I localize Simpliworks to my native language?
What languages do you include in your service? (List of languages covered?)
Is Simpliworks available in other languages?
What do I need to have before I begin a campaign?
Do you offer 1-on-1 training?
Where do I find my invoices?
Do you have a roadmap or a corporate hierarchy? Where can I find it?
Do you have a mobile app? How/where can I download it?
Where are you located?
What experience and education do you have?
What support and training does Simpliworks offer?
Is there human oversight of my campaigns?
How often do I have to log into the app?
Why do I need to spend $50/day?
How much will my sales improve?
What do I do if I have an issue with my order?
Where can I buy your product?
Why do I need your software solutions?
When can I expect to see results from my ad campaigns?
What marketplaces do you support?
Do you handle Kindle Direct Publishing ("KDP")?
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Subscriptions & Plans
What is your cancellation policy?
How often do I pay?
What are your fees and how are they charged?
What's the difference between Basic and Pro packages?
What is the pricing?
Do I have to sign a contract?
What is a license?
How do I activate my license?
How do I login to my licensed product?
How do I upgrade or downgrade or change my license?
Where is my license in my account?
How do I refund my license?
Can I upgrade/downgrade my subscription?
Can I add more products as needed?
What plan is right for me?
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Security & Privacy
Who can see my account?
Do you share my information with anyone else?
How do you protect client data?
What are your policies and procedures regarding data storage?
Do you store information off Amazon?
Will my data be private and safe?
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Product Features
Am I able to offer a white-label experience with Simpliworks?
Do you offer white lable services?
How does the software work?
Does your platform integrate with other software and tools?
What does your product/service do that others don't?
How accurate is Simpliworks’s data?
Can I export my campaigns?
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Compliance & Legal
Where can I find the Terms of Use?
Do you have any agreements, terms and conditions, etc?
Contact Us
How do I contact sales?
Can I schedule a demo?
How do I contact customer service?
Can I request a phone/zoom call to help me with my questions?
How can I contact you?
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PPC Knowledge
What's the difference between keywords and search terms?
What is a registered brand & why do I need one?
How do I ask for reviews once my listing goes live?
What is a brand store & why do I need one?
Why does it matter what my listing looks like?
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Troubleshooting
I don't see all of my products in the campaign launcher?
